Mettalusso FAQs Product and Media – Mettalusso Love + Luxury

Mettalusso FAQs

 

Mettalusso®

Love + Luxury

Metta means love. Lusso means luxury. 

Mettalusso FAQs

  1. What is Mettalusso®?

Mettalusso is everyday luxury products and multi-media entertainment. This is a brand. This is our lives.

 

  1. What is Mettalusso® Media?

Mettalusso Media is the curated collection of Mettie + Lunah’s Forever Journey Moments©, collabs, features and product information.

 

  1. Who are Mettie and Lunah®?

Mettie + Lunah© are cousins within the Lusso family. They grew up together and are extremely close. We follow them as they go through life together. The Lusso family is a global extended family.

 

  1. What are MOMENTS?

MOMENTS are the short stories featuring Mettie + Lunah© and the entire Lusso family. At the end of each Moment is an interesting question called MULL for everybody to share their opinion.

 

  1. Can you tell me more about the logo?

The unique winged M design is trademarked to Mettalusso® and named MOJO. MOJO reminds and inspires us to share our individual, unique and every day in-real-life personal style. 

 

  1. I have lots of ideas for the Moments and for Mettalusso® product, can I submit my ideas?

Yes!  You are encouraged to share all your ideas. Your communication is very important and special to us.  Please email anything you would like to share to Mettalusso@mettalusso.com

Also, on social media, at the end of each Moment there is a question, called MULL, and this is where everybody can share their opinion and ideas. Keep it nice as Mettalusso® will monitor posts and as best as possible uphold decency standards.

 

  1. I really relate to one of the characters and stories in MOMENTS, so can I email my suggestions into Mettalusso®?

Yes!  You can email to Mettalusso@mettalusso.com

 

  1. Can you tell me a little more about the Lusso Family?

We follow the lives of the Lusso Family through the eyes of Mettie & Lunah.  We meet up with them when they are just 8 years old.  They were born in 1980, and we follow their story in both real time and as they think and remember each other back when they were kids.  Their Dads are brothers, so they are cousins.  They are extremely close and love each other very much.  Their fathers, Rocco and Monaco are from Italy.  Tabitha Lusso is Lunah's Mom and she grew up in Morristown, NJ so she is a local girl.  Mettie's Mom is from the state of Kerala in the country of India. They are a global and amazing extended family.

 

  1. Are the characters in Mettie and Lunah's Forever Journey© real or based on anybody in real life?

All characters are purely fictional.  Any likeness to any person is purely coincidental and completely unintentional.  

 

  1. What are Mettalusso® products?

Mettalusso® are specially developed high-style luxury items made for your everyday life.  They are cruelty free and follow the highest standards in manufacturing and quality. They are all specially designed for offering the greatest value possible. Mettalusso® stands for having great style in real life. That’s why a Mettalusso® product can be nearly anything.  

 

  1. What is the Mettalusso® definition for luxury products?

Mettalusso® has a unique definition of luxury. Mettalusso® luxury is defined as high style, high quality, high performance and must be versatile for use in our everyday lives. Each item is carefully thought through and curated to deliver the best value.  Mettalusso® product is also featured throughout Mettie + Lunah’s Forever Journey©.  

 

  1. What is the Mettalusso® Method?

You will find Mettalusso® Method in the Media Blog. It is an amazing makeup application technique with tutorials for achieving your best and most natural look while getting the most out of your makeup.

 

  1. Why do all the product names start with an “M”?

This is the most universal and global sound in language. The sound of “M” binds us together in communication. It is the most used expression for emotional expression.

 

  1. What is your return and exchange policy?

You must first request a return or exchange. Email: mettalusso@mettalusso.com for return authorization. Returns are only for items purchased within 30 days. If the purchase date exceeds 30 days, returns and exchanges are not allowed. Returns and exchanges must be in the original package, unused and unopened and in original condition. Used items cannot be returned or exchanged. You pay for return shipping costs. Approved returns and exchanges received will be received and inspected in about 48-72 hours and your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Exchanges will also be processed within 48-72 hours. Depending on the credit card company, it may take up to 7 additional business days after your credit is applied for it to post to your account.

If you requested an exchange:
Once your order is received and inspected (usually within 72 hours of receipt) your exchange will be processed. You will receive an email with updated tracking information for your new products.
Your return will be processed as quickly as possible and may take up to 72 hours. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation can be processed more efficiently. Customized products are all final sale, and returns are not allowed. If any products are damaged during shipping, please contact us within 48 hours of receiving your purchase.

Approved returns and exchanges can be sent to 3334 E. Coast Hwy Suite #600, Corona del Mar, CA 92625.

 

  1. How do I contact Customer Service and the company for anything else?

You can email mettalusso@mettalusso.com for any questions!  We look forward to your communication and we will do our best to provide a speedy response. 

 

  1. What is your privacy policy? Will you ever share my contact information with anyone?

Mettalusso® will never knowingly share your contact information with anyone or any organization at any time. All submission, emails, videos and communication of any kind is deemed totally authorized for use by Mettalusso, Inc. Any submissions to Mettalusso, Inc. will be shared intentionally or knowingly with anyone or any organization at any time.