METTALUSSO Customer Service + Return Policy + Shipping Policy – Mettalusso Love + Luxury

METTALUSSO Customer Service + Return Policy + Shipping Policy

Mettalusso Customer Service. The worlds first brand of glam vegan beauty with products for both people + pets

How can I reach Mettalusso®?

For the quickest response, you may email love@mettalusso anytime.

You can reach us toll free in the US by phone at 833-4-LOVE-LUX  or (833)-456-8358.

Mettalusso original entertainment Mettie and Lunah's Forever Journey. The worlds first glam vegan beauty brand with products for both people and pets.

  • When Will My Order Ship?

Orders ship within 24-48 hours starting the next business day from when the order was originally placed. 

  • How Much is Shipping and How Long Will It Take?
Continental US shipping is always free. We typically ship ground via USPS and UPS. Alaska & Hawaii rates depend on delivery method.  We also ship to Canada. Lead times and Rates vary depending on delivery method. You can choose your delivery method and shipping costs prior to release of the order. Sorry, we are shipping only to US and Canada right now. No international orders or deliveries.

 

  • What is your return and exchange policy?

    Your happiness with our product is so important! We hope to help you in every way possible before you need to return an item. Please email, DM on Social or call anytime and we respond quickly.

    We support your satisfaction! To return, you must first contact us to request the return or exchange.

    Return Process and Policy:

    • Email: love@mettalusso.com for return authorization.
    • Returns are only for items purchased within 30 days. If the purchase date exceeds 30 days, returns and exchanges are not allowed. Returns and exchanges must be in the original package, unused and unopened and in original condition.
    • Used items cannot be returned or exchanged.
    • You pay for return shipping costs.
    • Send your return tracking number to confirm the return receipt.
    • Approved returns and exchanges received will be received and inspected in about 48-72 hours and your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Exchanges will also be processed within 48-72 hours. Depending on the credit card company, it may take up to 7 additional business days after your credit is applied for it to post to your account.


    If you requested an exchange:
    Once your order is received and inspected (usually within 72 hours of receipt) your exchange will be processed. You will receive an email with updated tracking information for your new products.
    Your return will be processed as quickly as possible and may take up to 72 hours. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation can be processed more efficiently. Customized products are all final sale, and returns are not allowed. If any products are damaged during shipping, please contact us within 48 hours of receiving your purchase.

    Approved returns and exchanges can be sent to:

    2764 N. Green Valley Parkway Suite #545, Henderson, NV 89014

     

    • How do I contact Customer Service and the company for anything else?

      For the fastest response, you can email love@mettalusso.com for any questions!  We look forward to your communication and we will do our best to provide a speedy response. 

       

      • What is your privacy policy? Will you ever sell my contact information with anyone? Also See our fully detailed  Privacy Page for details on how we comply with CCPA and GDPR requirements.

        Customer's contact information is not knowingly sold to outside organizations. Authorization to allow cookies is notified upon reaching the site.  Any user's content visible on this site was published only after receiving authorization by the content's direct owner and provider. All other content featured on this site is wholly owned by Mettalusso®. We attempt to comply with GDPR and CCPA and additional details can be found on our Privacy Page. 

        Mettalusso the worlds first vegan glam beauty with products for both people and pets. Manfred Molly and Moon