METTALUSSO Customer Service – Mettalusso Love + Luxury

METTALUSSO Customer Service

How can I reach Mettalusso®?

For the quickest response, you may email mettalusso@mettalusso anytime.

You can reach us toll free in the US by phone at 833-4-LOVE-LUX  or (833)-456-8358.

  • What is your return and exchange policy?

    You must first request a return or exchange. Email: mettalusso@mettalusso.com for return authorization. Returns are only for items purchased within 30 days. If the purchase date exceeds 30 days, returns and exchanges are not allowed. Returns and exchanges must be in the original package, unused and unopened and in original condition. Used items cannot be returned or exchanged. You pay for return shipping costs. Approved returns and exchanges received will be received and inspected in about 48-72 hours and your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Exchanges will also be processed within 48-72 hours. Depending on the credit card company, it may take up to 7 additional business days after your credit is applied for it to post to your account.

    If you requested an exchange:
    Once your order is received and inspected (usually within 72 hours of receipt) your exchange will be processed. You will receive an email with updated tracking information for your new products.
    Your return will be processed as quickly as possible and may take up to 72 hours. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation can be processed more efficiently. Customized products are all final sale, and returns are not allowed. If any products are damaged during shipping, please contact us within 48 hours of receiving your purchase.

    Approved returns and exchanges can be sent to 3334 E. Coast Hwy Suite #600, Corona del Mar, CA 92625.

     

    • How do I contact Customer Service and the company for anything else?

      For the fastest response, you can email mettalusso@mettalusso.com for any questions!  We look forward to your communication and we will do our best to provide a speedy response. 

       

      • What is your privacy policy? Will you ever share my contact information with anyone? Also See our fully detailed  Privacy Page for details on how we comply with CCPA and GDPR requirements.

        Mettalusso® will never knowingly share your contact information with anyone or any organization at any time. Any user's content visible on this site was published only after receiving full written authorization by the content's direct owner and provider. All other content featured on this site is wholly owned by Mettalusso®. We comply with GDPR and CCPA and full details can be found on our Privacy Page.